PROCUREMENT REFORM SKILLS ZONE AGENDA
Please note agenda is subject to change
Deputy Director for Procurement Reform Implementation
Cabinet Office
Senior Policy Adviser
Cabinet Office
Regional Procurement Manager
LHC/Southwark Council
National Senior Account Manager - Local Government
Crown Commercial Service
The Golden Thread - Supply Chain Treasure Found Here X - 11:40-12:00
Peter McAteer has been involved in three major disasters during his career. Peter will outline the approach taken following globally infamous disasters which protect stakeholders, assets and personnel but also provide substantial value addition. When competent personnel do what they are supposed to do, correctly, we are safer and much more efficient. The value proposition is staggering, and a key sector will be used to demonstrate this. Attendees can download free data to access the platform and test for themselves.
SpeakersCEO
Sysmax
Head of Communities and Implementation
Cabinet Office
Enterprise Sales Director
IRIS Clarity
Head of Customer Services
Royal Borough of Greenwich
How noise is hurting your service contact centre - 13.10 - 13.30
• Delve into the findings from our whitepaper where we explored the negative impact of background noise on contact centres, featuring research from 500 contact centre agents. • Find out how much background noise is hurting your agent and citizen experience, as well as the cost of running your contact centre. • Hear how voice isolation apps can solve the problem for your council, saving you money and helping your agents.
SpeakersEnterprise Sales Director
IRIS Clarity
Head of Customer Services
Royal Borough of Greenwich
Partner - Head of Public Procurement
Trowers & Hamlins